If you did not receive a confirmation within minutes of ordering, the following may have gone wrong.
- Your provider may have marked our automatic mailing as spam and deleted/moved it to the spam box;
- You made a typing error in your email address when ordering;
- You have paid by direct debit, in that case it takes two days for the bank to approve the payment after which you will receive a confirmation from us.

If you have not received a confirmation please contact us at customerservice@marie-stella-maris.com.

We occasionally surprise our customers with a gift with a specific purchase amount. This is always temporary and while supplies last.
When your shopping cart reaches a certain purchase amount, the product is automatically added to your shopping cart.

The free product is only valid on our webshop and not valid in our store unless otherwise stated. You cannot exchange the free product for cash.
Maximum 1 free product per purchase and not in combination with other offers.

If you return the products with which your free product expires, the free product will also pass, and we would like to receive it back.

We strive to provide our customers with the best possible Marie-Stella-Maris experience.
We’re sorry to hear that you have a complaint about one of our products. Please contact our
Consumer Care department (with a photo of the issue) before sending a product back. Don’t forget to include your order number. We’ll do our best to resolve your issue as quickly as possible.

The payments on our website are hosted by Mollie. They are a reputable partner in making online payments through web shops. These are the most well-known payment methods we make available:

iDeal
PayPal
Apple Pay
Klarna PayLate
Creditcard Mastercard / Visa
SOFORT Banking
Bancontact

It is also possible to pay with our own Marie-Stella-Maris Giftcard. Simply select the payment method 'Gift Cards' during checkout. If you do not have sufficient balance on your gift card or if you have multiple gift cards, after entering your first gift card, you can choose another payment method to cover the remaining amount.

Additionally, you can also pay with gift cards from VVV-Cadeaukaart, BeautyCadeaukaart, YourGift, Winkelcheque, Fashioncheque, Cadeaubon.nl, Het Duurzame Cadeau, Beauty&Fashion Giftcard, De Cadeaukaart and Huis&Tuin Cadeau.

Yes, payments to Marie-Stella-Maris are handled by Mollie. They also handle the payments of several large webshops. They ensure that your transaction is carried out securely. Once the payment is received, the order will be processed immediately by Marie-Stella-Maris and the normal delivery time applies. If you still have questions about the security of Mollie, please visit www.mollie.com.

Your gift card is valid for 2 years and can be redeemed at any time in our webshop or in our stores.

You can redeem your gift card in our own stores and our webshop. Online you can use the gift card during payment. After you have added your favorite products to the shopping cart and entered your details, select the gift card during payment. It is possible to use multiple cards in one transaction and in combination with other payment methods except Apple Pay. In the store you can easily have the barcode scanned. Have fun shopping!

You do not have to spend your gift card in one go, of course the remaining credit on the card will remain for your next purchase.

The physical gift card can be found on our websitehttps://giftcard.marie-stella-maris.com/, as well as in our own stores. The digital giftcard can only be ordered in our webshop.

Not to worry, we are happy to look for a solution with you. To help you we need the proof of purchase or an order number. Please send this to customerservice@marie-stella-maris.comso we can retrieve your giftcard.

A physical gift card ordered on our website must first be activated before use. To do this, follow the instructions via email and/or go to 'ACTIVATE CARDS'. If you are unable to do so, please contact customerservice@marie-stella-maris.com.

When purchasing a gift card, you are purchasing a payment method. Therefore, you are not entitled to the gift at the time of purchase. Of course, when the giftcard is redeemed and the conditions in place at that time are met, the gift will be added to that purchase!

To check your balance on your Marie-Stella-Maris Gift card go to 'BALANCE CHECKER'.

Domestic (Netherlands)

• Standard NL: €0.00–€34.99 - €4.95 EUR
• Free Shipping NL: €35.00 and up

EU Zone 0 (Germany)

• Standard: €0.00–€54.99 - €5.95 EUR
• Free Shipping: €55.00 and up

EU Zone 1 (Belgium)

• Standard: €0.00–€54.99 - €5.95 EUR
• Free Shipping: €55.00 and up

EU Zone 2 (Austria, Denmark, France, Italy, Luxembourg)

• Standard: €0.00–€74.99 - €15.00 EUR
• Free Shipping: €75.00 and up

EU Zone 3 (Bulgaria, Croatia, Cyprus, Czechia, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden)

• Standard: €0.00–€149.99 - €25.00 EUR
• Free Shipping: €150.00 and up

EU Zone 4 (United Kingdom)

• Standard: €0.00–€149.99 - €25.00 EUR
• Free Shipping: €150.00 and up

Not satisfied? No worries! You may exchange or return purchased products within 14 days of
the delivery/purchase date, via our return policy or at a Marie-Stella-Maris Boutique of your
choice, provided the product is still unopened.

We strive to provide our customers with the best possible Marie-Stella-Maris experience.
We’re sorry to hear that you have a complaint about one of our products. Please contact our
Consumer Care department (with a photo of the issue) before sending a product back. Don’t forget to include your order number. We’ll do our best to resolve your issue as quickly as possible.

NL: 1-2 working days
€4.95 or FREE for orders over €35

EU Zone 1 (BE, DE): 2-5 working days
€7,50 or FREE on orders over €65

EU Zone 2 (FR, IT, LU, AT, DK): 2-5 working days
€15 or FREE on orders above €75

EU Zone 3 (other in EU zone): 2-5 working days
€25 or FREE on orders above €150

Worldwide: 5-10 business days
€50 or FREE on orders over €300

Are you not satisfied? No problem! You may return purchased products within 14 days of the delivery date. Returned products will only be accepted if they are unbroken, where possible, and still packed in original packaging. Marie-Stella-Maris products ordered on an external website cannot be returned to Marie-Stella-Maris. Items ordered through our webshop cannot be returned in our physical store(s).

Check here for the best way to return your products.

You can return your order at the store you collected it from. If you prefer to return it to a different store, that's also possible. Always bring your order confirmation with the order number so we can assist you promptly.

Additionally, it is possible to return your package yourself through the return policy on our website. Please note that you will have to pay shipping costs for this option. Returning the item in one of our stores is free of charge. The refund for your return will be processed in the same way as your payment. For instance, if you paid via Ideal, the amount will be credited back to your account.

Yes, you can exchange or return products ordered online at any of our Boutiques, provided
you meet the return conditions.

Our body care and home products are offered in a series of unique fragrances. Each scent is specially designed to surprise, enhance mood and provide an unforgettable fragrance experience.

read more about our various fragrances here

Great question! We aim to offer concentrated alternatives for many of our products to avoid the unnecessary transportation of water. In other parts of the world where clean water is not always a given, we are fortunate enough to have clean water that simply flows from the tap. By transporting less water weight, we reduce our CO2 emissions, decrease our environmental impact and use water sustainably. You can easily mix the concentrated formula with the water from your shower and create a lovely foam.

If your hair tends to be dry easily and you want to hydrate it more, I recommend our Hydrate line. In case your hair is prone to breakage or has been coloured, the Strengthening line would be more suitable. Our regular shampoo is a very fine shampoo that is perfect if you don't have specific hair needs, but still looking for proper care and softening. If you would like to know please feel free to contact us at customerservice@marie-stella-maris.com.We would be happy to help you.

Our shampoos have been tested on all hair types and are certainly suitable for them! Depending on your hair's needs you can choose from our Hydrate or Strengthening line. If you would like to know more about the specific ingredients, please feel free to contact us at customerservice@marie-stella-maris.com. We would be happy to help you.

We understand that you want to enjoy this product for as long as possible. With regular use, it typically lasts for about 60 to 75 showers. However, if you use a lot of foam, it may not last as long.

First, unscrew the pump from the bottle and fill the bottle with 1 cm of tap water. Then, carefully open the concentrate. Use a coaster to prevent leaks. Pour the concentrate completely into the bottle. Once done, add tap water to within 1 cm of the rim. Screw the pump back onto the bottle and pump a few times to enjoy a rich, nourishing foam.

The Foaming Body Wash can only be used in combination with the concentrate. The concentrate cannot be used in other bottles.

If you have any trouble, please feel free to email us at customerservice@marie-stella-maris.com. We're happy to assist you.

In our store, we offer refill solutions for all products in our current range, except for the scented candles, lip balm, and hand cream.
Every day, you can refill your product for 35% of the retail price. On Wednesday afternoons between 1:00 PM and 6:00 PM, it's Happy Hour at our refill bar where you can refill your products for 50% of the retail price. Not valid on refill packaging.

For refilling at home, we provide refill pouches for the Hand Soap and Body Wash. Additionally, we have refills available for the Body Cream, Body Scrub, Scent Diffusers, and Scented Candles. We are continuously working hard to expand our refill options.

Absolutely not. We love our animal friends just as much as you do. Rest assured, none of our products are tested on animals.

110ML: 3-6 weeks.

240ML: 3-4 months.

470ML: up to 6 months.

Always pay attention to product placement when using: avoid direct sunlight, warm places and locations with a lot of airflow. Heat and lots of wind can cause the product to run out a lot faster. Sunlight can also cause discoloration.

In our store, we offer refill solutions for all products in our current range, except for the scented candles, lip balm, and hand cream.
Every day, you can refill your product for 35% of the retail price. On Wednesday afternoons between 1:00 PM and 6:00 PM, it's Happy Hour at our refill bar where you can refill your products for 50% of the retail price. Not valid on refill packaging.

For refilling at home, we provide refill pouches for the Hand Soap and Body Wash. Additionally, we have refills available for the Body Cream, Body Scrub, Scent Diffusers, and Scented Candles. We are continuously working hard to expand our refill options.

First and foremost, we chose a mineral filter because we strive to utilize natural ingredients as much as possible. Our filter is made of zinc, which is naturally present on Earth. Additionally, our filter has a natural coating, namely castor oil, and is a natural wax.

Another important reason we chose for a mineral filter is because they are gentler on the skin. Chemical filters are often associated with skin irritation. We aim to leave your skin as cared for as possible. In addition, we absolutely did not want to use filters that have been proven to harm the environment, such as the chemical filters Oxybenzone, Octocrylene, and Homosalate. Our non-nano Zinc Oxide filter has soothing properties and softens the skin instead of irritating it. Just what you want on your sun vacation!

First and foremost, we chose a mineral filter because we strive to utilize natural ingredients as much as possible. Our filter is made of zinc, which is naturally present on Earth. Additionally, our filter has a natural coating, namely castor oil, and is a natural wax.

Another important reason we opted for a mineral filter is because they are gentler on the skin. Chemical filters are often associated with skin irritation. We aim to leave your skin as cared for as possible. In addition, we absolutely did not want to use filters that have been proven to harm the environment, such as the chemical filters Oxybenzone, Octocrylene, and Homosalate. Our non-nano Zinc Oxide filter has soothing properties and softens the skin instead of irritating it. Just what you want on your sun vacation!

The difference between these two products lies in the percentage of perfume used. Our face cream contains 0.1% perfume, while our body cream contains 1%. Our perfume has been extensively tested, causes few allergies, and is therefore safe to use in the sun. This way, you can go into the sun smelling great and protected.

Our sunscreen features a mineral filter, making it gentler on the skin compared to chemical alternatives. Within mineral filters, we chose the non-nano Zinc Oxide filter because it's the only filter that provides protection against the broad spectrum of UVA1, UVA2, and UVB rays. Additionally, zinc is naturally soothing and promotes skin healing. Our gentle and fully protective sunscreen is therefore highly suitable for children!

Absolutely not! It's a valid question because a mineral filter typically leaves a white cast. However, our non-nano Zinc Oxide filter has a natural coating made from castor oil. This ensures that the Zinc Oxide does not leave a white cast and remains easy to apply.

The scented candles and refills are produced 100% carbon-neutral in the Netherlands and made from 100% natural wax derived from rapeseed and coconut oil. Not only is this better for the environment, but the natural composition also provides a longer burning time and effective fragrance diffusion.

We recommend burning the candle for at least two hours, or as long as necessary until the entire surface has melted. This helps prevent a small portion of the candle from burning faster and causing a tunnel. Additionally, we recommend keeping the wick short for prolonged enjoyment of the candle.

Refill your scented candle easily in a few steps:

1. Rinse the inside of the glass with warm water. Disclaimer: the glass is not dishwasher safe.
2. Remove the pit and any candle residue from the glass with a paper towel.
3. Dry the glass thoroughly.
4. Take your Scented Candle Refill from the packaging and remove the paper.
5. Place the wax in the glass. Enjoy your new scented candle!

The Monochrome Fragrance Sticks come in large 750 ml bottles, allowing you to enjoy your favorite scent for up to 8 months. Currently available in two variants: No.10 Rock Roses and No.12 Objets d'Amsterdam. What makes our fragrance sticks unique is that they are endlessly refillable. This means you can continuously choose and experience different scents, tailored to your preferences, ensuring a lasting enjoyment.

Marie-Stella-Maris has been dedicated to developing sustainable packaging that not only lasts but can also be endlessly refilled. Refilling helps reduce waste, CO2 emissions, and water usage, minimizing our environmental impact. A unique feature of 'The Monochrome Edition' is that the new fragrance candles and sticks can be refilled with one of Marie-Stella-Maris's five unique scents. Refilling not only reduces waste; by refilling your fragrance stick instead of buying a new one, you save water and reduce CO2 emissions. By combining your favorite design – whether white or black – with your preferred fragrance, you not only create a personalized and unique scent experience at home but also reduce your environmental footprint. It all depends on your needs.

You can determine the right time to refill your Monochrome Fragrance Sticks using a few simple methods:  

• Remove the sticks carefully: Gently take the fragrance sticks out of the bottle and check the bottom. If the sticks appear dry or release less scent, it's time to refill.
• Check inside the bottle: you can carefully look inside to see how much liquid is left.  
• IHold up to the light: Hold the bottle up to the light. If you can't see the liquid well, the bottle is likely empty or nearly empty.  
• Feel: Gently shake the bottle back and forth. If you feel little to no movement or hear no liquid sloshing around, it's time to refill the bottle.

In our new Monochrome Edition fragrance sticks collection, we offer different scents perfectly matched to the color of the glass. In the elegant matte black glass, you'll find our deeper and warmer scent, Rock Roses, ideal for a cozy and luxurious atmosphere. On the other hand, we have a fresher scent like Objets d'Amsterdam in the matte white glass. 

If you prefer a different glass color, you can first purchase the fragrance sticks in the two mentioned scents. Once they are used up, you can easily refill the bottle with a new fragrance that suits your needs, mood, or season. The unique feature of this collection is that you can refill the Monochrome Fragrance Sticks with a scent of your choice once they are empty. This allows you to continuously vary and enjoy your favorite scents, tailored to your mood or the season.

You can easily refill our fragrance sticks and choose a new scent to enjoy each time.

 Here's how to refill your fragrance sticks in a few simple steps:  

1. Remove the Sticks and Screw Cap: Take the sticks out of the glass bottle carefully and unscrew the diffuser cap. Note: the presence of alcohol in the formulation may cause stains on sensitive surfaces. To prevent this, we recommend using a coaster during refilling or refilling over a sink. Always place the sticks on a coaster and not directly on furniture. Ensure that the outside of the bottle is dry. 
2. Clean the Bottle: Clean the glass bottle with warm water to remove any residues from the previous refill. Be careful not to damage the outside of the bottle with the water. 
3. Create a Funnel: Fold the packaging of the Reed Pack to create a funnel. This will help pour the refill carefully without spilling. 
4. Fill the Bottle: Use the homemade funnel to refill the glass bottle. Leave about 2 cm of space at the top to accommodate the sticks. Be careful and try to avoid getting the liquid on your hands, the bottle, or the surface. 
5. Replace the Screw Cap: Screw the diffuser cap back onto the bottle. Replace the sticks if necessary and place them back into the bottle. 

Marie-Stella-Maris natural mineral water is available in the Netherlands at a selection of small-scale supermarkets:

Marqt
Ekoplaza
Crisp

And at a large number of national and local wholesalers:

All 4 Horeca
Bier & Co
Boonekamp
Brinkman
De Klok
DrankenDeli XL
De Kweker
Bidfood
Dranken- en Horecagroothandel Harry de Louw
DrinxFourcroy
Hanos
Hansen Dranken
Henk Boer Winery
Henk Smit
Hocras
Lekkerland
LHC
Melger’s Dranken
Moos Drankenhandel
Mulco
Scheerder
Scholten Horecagroothandel
Sligro
Terborgse Wijncentrale
Udea
VHC Jongens
Zegro

There is a deposit only on our small PET bottle, not on our glass bottles and not on the tetra pack. In addition, our bottles are 100% recyclable, therefore always throw your empty bottles in the appropriate waste containers so they can be recycled.

The Marie-Stella-Maris Foundation is committed to achieving access to clean drinking water worldwide. By funding projects that focus on Water, Sanitation and Hygiene (WASH). We carefully select our projects and monitor them during and after development so that they remain successful for years to come. Our Foundation we work closely with our partner Aqua for All.

For more information on the website of our Foundation

Marie-Stella-Maris is not itself a charity or a nonprofit organization. We are a Social Enterprise dedicated to improving access to clean drinking water worldwide. We believe that success goes beyond turning a profit.

The Rewards for Care program is designed to reward you for your contributions to sustainable water projects. Each time you refill our products, you earn more points compared to making new purchases. Join us and get rewarded while helping to improve yourself, the world, and others!

To join Rewards for Care, you need tocreate an account using your email address and a password.

View all frequently asked questions about Club Marie here

Not satisfied with your product? No problem! You may return your purchased products
within 14 days of the delivery date. Returned products will only be accepted if they are
unopened and still in their original packaging. Marie-Stella-Maris products purchased via an
external website cannot be returned at a Marie-Stella-Maris store.

Items ordered via our webshop can also be returned at one of our Marie-Stella-Maris
Boutiques.

Return at a Marie-Stella-Maris Boutique

• Return the product in a Marie-Stella-Maris Boutique of your choice in its original packaging,
  along with your proof of purchase or order number.
• Returns in any of our Boutiques are free of charge.
  

Self Return - Netherlands €6.29 or Belgium €9.95

• Ship your return package via UPS or DHL for €6.25 in the Netherlands or €9.95 from Belgium.
  Place the item back in the original box.
• Easily pay via iDEAL.
• Include the packing slip in the return package for quick processing.
• Receive a shipping receipt with Track & Trace

How does it work?

• Click on the button 'return registration'.
• Pay via iDEAL to receive the return label.
• You will receive an email from Returnista with the DHL label to attach to your package.
• Take your package to a UPS or DHL point to send it.

REGISTER YOUR RETURN HERE

• Returned products will only be accepted if they are unopened and still in their original
  packaging.
• Products purchased via an external website cannot be returned at Marie-Stella-Maris.
• Products must be returned within the 14-day return period.
• Returns in-store are only possible in the country of purchase.

Products must be exchanged or returned within the 14-day return period.

Yes, you can return or exchange your product at any of our Marie-Stella-Maris stores, as long
as it is within the return period and meets the return conditions.

If your product is damaged or defective, you can return it to a Marie-Stella-Maris Boutique.
We will assist you with a replacement or refund, depending on your preference and
availability. Feel free to contact our Consumer Care department for assistance.

Yes, if you return the product at one of our Boutiques, the refund will be processed
immediately via the original payment method used for your order. In some cases, this may
depend on the payment provider’s processing time.

Yes, if you return the product at one of our Boutiques, the refund will be processed
immediately via the original payment method used for your order. In some cases, this may
depend on the payment provider’s processing time.

Yes, to exchange or return a product, you need a receipt or order number. You can find this in
the confirmation email you received after placing your order.