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RETURNS POLICY
Not satisfied with your product? No problem! You may return your purchased products within 14 calendar days of the delivery date, without giving us any reason. Returned products will only be accepted if they are unopened. Hygiene-sensitive products will be refused if the seal has been broken and the product is not suitable for return once unsealed.
A different return policy applies to our Boutique in the Roermond Outlet. Click here for the Roermond Outlet's return policy.
Conditions for returns:
- Returned products will only be accepted if they are unopened.
- Products purchased via an external website cannot be returned at Marie-Stella-Maris.
- Products must be returned within the 14-day return period.
- Returns in-store are only possible in the country of purchase.
- Orders placed via our webshop cannot be returned to our boutiques.
Self return - Netherlands (free) or Belgium €9,95
In the event you return products for reasons other than defectiveness or non-conformity with your order, you will have to bear the direct costs of returning the products.
Ship your return package free of charge via DPD or DHL in the Netherlands or €9.95 from Belgium:
- Place the item back in its original box.
- Pay easily via iDEAL.
- Add the packing slip to the return package for quick processing.
- Receive a shipping receipt with Track & Trace.
How does it work?
- Click on the 'register return' button.
- You pay via iDEAL to receive the return label.
- You will receive an email from Returnista with the label from DHL that you can stick on your package.
- Take your package to UPS or DHL point for shipping.
REGISTER YOUR RETURN HERE
No, unfortunately, online orders cannot be exchanged or returned in our Boutiques. Online orders can only be returned by registering your return through our online return form.
Products must be exchanged or returned within the 14 calendarday return period.
Yes, you can return or exchange your product at any of our Marie-Stella-Maris Boutiques in the country of purchase, as long as it is within the return period and meets the return conditions.
If you live in a country other than the Netherlands or Belgium and wish to return your order, you may email customerservice@marie-stella-maris.com for further instructions. Once we have received and processed your package, you will be refunded within 7 business days to the account you used for the original purchase. When returning your product, always ask for a track & trace code. Without this code we cannot do anything for you in case of loss by the shipping company. The return costs are for your own account.
We strive to refund the purchase price within 10 business days of receiving your return. You can always send an e-mail to our customerservice@marie-stella-maris.com to check the status of your return.
If you return the product at a Boutique, the refund will be processed directly through the payment method you used to purchase your order or product. In some cases, this may depend on the payment process.
Yes, if you return the product at one of our Boutiques, the refund will be processed immediately via the original payment method used for your order. In some cases, this may depend on the payment provider’s processing time.
If your product is damaged or defective, you can return it to a Marie-Stella-Maris Boutique. We will assist you with a replacement or refund, depending on your preference and availability. Feel free to contact our Consumer Care department for assistance. (Marie-Stella-Maris Care B.V., Generaal Vetterstraat 75E, 1059BT Amsterdam, +31 (0)85 273 2828, customerservice@marie-stella-maris.com)
Is the answer to your question not listed here? Check our FAQ or contact our customer care