ORDER & DELIVERY
We ship all our products worldwide. Shipping costs and delivery times may vary depending on the location. If you have any questions about your order, please feel free to contact us at customerservice@marie-stella-maris.com
Delivery times and costs
Domestic (Netherlands)
- Standard NL: €0.00–€39.99 - €4.95 EUR
- Free Shipping NL: €40.00 and up
EU Zone 0 (Germany)
- Standard: €0.00–€54.99 - €5.95 EUR
- Free Shipping: €55.00 and up
EU Zone 1 (Belgium)
- Standard: €0.00–€54.99 - €5.95 EUR
- Free Shipping: €55.00 and up
EU Zone 2 (Austria, Denmark, Italy, Luxembourg)
- Standard: €0.00–€74.99 - €15.00 EUR
- Free Shipping: €75.00 and up
EU Zone 3 (Bulgaria, Croatia, Cyprus, Czechia, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden)
- Standard: €0.00–€149.99 - €25.00 EUR
- Free Shipping: €150.00 and up
EU Zone 4 (United Kingdom)
- Standard: €0.00–€149.99 - €25.00 EUR
- Free Shipping: €150.00 and up
Please note that for UK customers, customs charges are not assessed until your order reaches the UK. In most cases, it will be the recipient’s responsibility to pay these taxes for orders above €135+.
EU Zone 5 (Spain & France)
- Standard: €0.00–€69.99 - €10.00 EUR
- Free Shipping: €70.00 and up
Rest of the World
- Standard: €0.00–€299.99 - €50.00 EUR
- Free Shipping: €300.00 and up
US, CA, AU (Australia, Canada, United States)
- Parcelify (Rates provided by app)
How long will it take to receive my order?
We do everything we can to deliver this item on time. However, it is possible that delivery may be delayed due to circumstances beyond our control. When you make a purchase online, we aim to deliver it to your home as quickly as possible. All orders placed and paid for by 23:59 on a working day will be shipped the same day. Add the delivery time of the postal company, and your order will arrive within one or two days at most.
How can I track my order?
Once your package has left us, you will receive via email a Track and Trace code that you can use to track your package.
My order is delayed, how is that possible?
We make every effort to get your order to you as quickly as possible, and you can be assured of that. However, it may happen that the delivery service has delayed your order. You will be informed of the latest updates via your Track and Trace code. Have five working days passed? Don't hesitate to contact our customer service and we will start an investigation with the delivery person.
My purchase was delivered incorrectly, damaged or incomplete. What should I do?
We strive to always give our customers the most complete Marie-Stella-Maris experience possible. We therefore find it very annoying that you have a complaint about a product delivered by us. Please send an e-mail to our customer service (with a picture of the complaint) via customerservice@marie-stella-maris.com before you return a product. Do not forget to mention the order number. We will try to solve your complaint as soon as possible!
I did not receive a confirmation email
If you did not receive a confirmation within minutes of ordering, the following may have gone wrong.
- Your provider may have marked our automatic mailing as spam and deleted/moved it to the spam box;
- You made a typing error in your email address when ordering;
- You have paid by direct debit, in that case it takes two days for the bank to approve the payment after which you will receive a confirmation from us.
If you have not received a confirmation please contact us at customerservice@marie-stella-maris.com.
Paymentmethods
The payments on our website are hosted by Mollie. They are a reputable partner in making online payments through web shops.
What are the paymentmethods?
These are the most well-known payment methods we make available:
iDeal
PayPal
Klarna
Pay Later
Creditcard Mastercard / Visa
SOFORT BankingBancontact
Can I also pay with a gift card?
It is also possible to pay with our own Marie-Stella-Maris Giftcard. Simply select the payment method 'Gift Cards' during checkout. If you do not have sufficient balance on your gift card or if you have multiple gift cards, after entering your first gift card, you can choose another payment method to cover the remaining amount.
Besides our own Marie-Stella-Maris Giftcard, you can also redeem the following cards with us: VVV Gift Card, Beauty Gift Card, YourGift, Store Gift Voucher, Fashioncheque, Cadeaubon.nl, The Sustainable Gift, Beauty & Fashion Giftcard, The Giftcard, and Home & Garden Gift Voucher. Select the appropriate option among the gift card options when paying for your order using the payment method 'Gift Cards'.
Use of the Marie-Stella-Maris gift card
You can find all information about the Marie-Stella-Maris gift card in the href="https://marie-stella-maris.com/en/pages/faq" title="https://marie-stella-maris.com/pages/faq">FAQ under 'giftcards'.
How do I use a gift card?
• Log in to the Intersolve gift card page.
• Enter the card number manually or using the camera scanner on the iPad.
• Click "Pay" and enter the amount to be deducted from the gift card, then click "Accept" and "Confirm."
• Follow all other steps as with our own gift card.
• Select the payment method "Other gift cards" at checkout.
Is it safe to pay Marie-Stella-Maris with my credit card or through Ideal?
Yes, payments to Marie-Stella-Maris are processed by Mollie, a trusted payment service provider used by various major webshops. They ensure that your transaction is securely handled. Once the payment is received, Marie-Stella-Maris will promptly process your order according to the standard delivery time. If you have any questions about Mollie's security measures, please visit www.mollie.com.
These gift cards can be used:
