ORDERING & DELIVERY
Shipping costs and delivery times may vary by location. Do you have a question about your order? If so, feel free to contact us here.
Currently, Marie-Stella-Maris ships exclusively within the European Union and the United Kingdom.
We are actively working to expand our shipping options to better serve our international customers. If you would like to be notified when international shipping becomes available, sign up below to receive updates.
Domestic (Netherlands)
- Standard NL: €0.00–€34.99 - €5 EUR
- Free Shipping NL: €35.00 and up
EU Zone 0 (Germany)
- Standard: €0.00–€34.99 - €6 EUR
- Free Shipping: €35.00 and up
EU Zone 1 (Belgium, Luxembourg)
- Standard NL: €0.00–€34.99 - €5 EUR
- Free Shipping: €35.00 and up
EU Zone 2 (Finland, Sweden, Austria, Denmark, Ireland)
- Standard: €0.00–€49.99 - €15 EUR
- Free Shipping: €50.00 and up
EU Zone 3 (Croatia, Cyprus, Czech Republic, Estonia, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia)
- Standard: €0.00–€49.99 - €20 EUR
- Free Shipping: €50.00 and up
EU Zone 4 (United Kingdom)
- Standard: €0.00–€79.99 - €15.00 EUR
- Free Shipping: €80.00 and up
Please note that for UK customers, customs charges are not assessed until your order reaches the UK. In most cases, it will be the recipient’s responsibility to pay these taxes for orders above €135+.
EU Zone 5 (France, Spain, Italy, Portugal)
- Standard: €0.00–€39.99 - €7 EUR
- Free Shipping: €40.00 and up
ROA (Åland Islands, Albania, Andorra, Belarus, Bosnia & Herzegovina, Faeroe Islands, Gibraltar, Guernsey, Vatican City, Iceland, Isle of Man, Jersey, Kosovo, Liechtenstein, Moldova, Monaco, Montenegro, North Macedonia, Norway, San Marino, Serbia, Svalbard & Jan Mayen, Switzerland, Ukraine)
- Standard: €0.00-€299.99 - €50 EUR
- Free shipping : €300 and up
We make every effort to deliver this item on time. However, it is possible in some cases that due to circumstances the delivery may be delayed. When you make a purchase online, we strive to deliver it to your home as soon as possible. All orders placed and paid for before 23:59 on business days will be shipped the same day. Add to this the delivery time of the mail order company, and your order will arrive after one or two days at most.
Once your package has left us, you will receive via email a Track and Trace code that you can use to track your package.
We make every effort to get your order to you as quickly as possible, you can be assured of that. However, it may happen that your order has been delayed by the delivery service. Via your Track and Trace code you will be informed of the latest updates. Have 5 working days passed? Please contact our customer service and we will start an investigation with the delivery person.
We strive to always give our customers the most complete Marie-Stella-Maris experience possible. We therefore find it very annoying that you have a complaint on a product delivered by us. Please send us an e-mail (with a picture of the complaint) to our customer service via customerservice@marie-stella-maris.com before you return a product. Do not forget to mention the order number. We will try to resolve your complaint as quickly as possible.
If you did not receive a confirmation within a few minutes after ordering, the following may have gone wrong:
- Your provider may have seen our automatic mailing as spam, and deleted/moved it to the spam box;
- You made a typing error in your email address when ordering;
- You paid by direct debit, in which case it takes two days for the bank to approve payment after which you will receive a confirmation from us.
If you did not receive a confirmation please contact us at customerservice@marie-stella-maris.com.
PAYMENT METHODS
Payments on our website are processed by Mollie, a reliable company with a wide range of payment methods. Mollie is a reputable partner for online payments through web shops.
These are the most well-known payment methods we make available:
iDeal
PayPal
Apple Pay
Credit card Mastercard / Visa
SOFORT Banking
Bancontact
It is also possible to pay with our own Marie-Stella-Maris Gift Card. You choose the payment method 'Gift Cards' at checkout. Don't have enough balance on your gift card or do you have more than one? After entering your first gift card,
you can choose a new payment method again to pay the remaining amount.
Please note: do not enter your gift card as a discount code in the shopping cart.
In addition to our own Marie-Stella-Maris Gift Card, you can also redeem the following cards with us: VVV-Cadeaukaart, BeautyCadeaukaart, YourGift, Winkelcheque, Fashioncheque, Cadeaubon.nl, Het Duurzame Cadeau, Beauty&Fashion Giftcard, De Cadeaukaart and Huis&Tuin Cadeau. Please choose the appropriate option among the gift card options when you pay your order via the payment method 'Gift Cards'.
All information about the Marie-Stella-Maris gift card can be found in the FAQ under "gift cards.
Yes, payments to Marie-Stella-Maris are handled by Mollie. They also handle the payments of several large webshops. They ensure that your transaction is carried out securely. Once the payment is received, the order will be processed immediately by Marie-Stella-Maris and the normal delivery time applies. If you still have questions about the security of Mollie, please visit www.mollie.com.
You can redeem these gift cards with us:
