ORDERING & DELIVERY
Shipping costs and delivery times may vary by location. Do you have a question about your order? If so, feel free to contact us here.
Currently, Marie-Stella-Maris ships exclusively within the European Union and the United Kingdom.
We are actively working to expand our shipping options to better serve our international customers. If you would like to be notified when international shipping becomes available, sign up below to receive updates.
Benelux (Netherlands, Belgium, Luxembourg):
- Standard: €0.00–€34.99 - €5.00
- Free Shipping on orders €35.00 and above
Germany:
- Standard: €0.00–€34.99 - €6.00
- Free Shipping on orders €35.00 and above
France, Italy, Spain, Portugal:
- Standard: €0.00–€39.99 - €7.00
- Free Shipping on orders €40.00 and above
Austria, Denmark, Finland, Sweden, Ireland:
- Standard: €0.00–€49.99 - €15.00
- Free Shipping on orders €50.00 and above
Other Eu Countries (Croatia, Cyprus, Czechia, Estonia, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia, Sweden):
- Standard: €0.00–€49.99 - €20.00
- Free Shipping on orders €50.00 and above
We unfortunately no longer ship to Bulgaria until further notice.
United Kingdom:
- Standard: €0.00–€79.99 - €15.00
- Free Shipping on orders €80.00 and above
Please note that for UK customers, customs charges are not assessed until your order reaches the UK. In most cases, it will be the recipient’s responsibility to pay these taxes for orders above €135+.
During peak periods such as Black Friday, Cyber Monday, Sinterklaas, Christmas and New Year’s, we process a higher volume of orders. As a result, delivery times with us and our carriers may be slightly longer than usual. We make every effort to deliver this item on time. However, it is possible in an occasional case that due to circumstances delivery may be delayed.
Due to unforeseen circumstances with the parcel service (such as bad weather, crowds or technical failures), your shipment can sometimes be delayed. In that case, we will closely monitor the status of the carrier and do everything possible to deliver your package as soon as possible.
Once your package has left us, you will receive via email a Track and Trace code that you can use to track your package.
During peak periods such as Black Friday, Cyber Monday, Sinterklaas, Christmas and New Year’s, we process a higher volume of orders. As a result, delivery times with us and our carriers may be slightly longer than usual. We make every effort to deliver this item on time. However, it is possible in an occasional case that due to circumstances delivery may be delayed.
We strive to always give our customers the most complete Marie-Stella-Maris experience possible. We therefore find it very annoying that you have a complaint on a product delivered by us. Please send us an e-mail (with a picture of the complaint) to our customer service via customerservice@marie-stella-maris.com before you return a product. Do not forget to mention the order number. We will try to resolve your complaint as quickly as possible.
If you did not receive a confirmation within a few minutes after ordering, the following may have gone wrong:
- Your provider may have seen our automatic mailing as spam, and deleted/moved it to the spam box;
- You made a typing error in your email address when ordering;
- You paid by direct debit, in which case it takes two days for the bank to approve payment after which you will receive a confirmation from us.
If you did not receive a confirmation please contact us at customerservice@marie-stella-maris.com.
PAYMENT METHODS
Payments on our website are processed by Mollie, a reliable company with a wide range of payment methods. Mollie is a reputable partner for online payments through web shops.
These are the most well-known payment methods we make available:
iDeal
PayPal
Apple Pay
Credit card Mastercard / Visa
SOFORT Banking
Bancontact
It is also possible to pay with our own Marie-Stella-Maris Gift Card. You choose the payment method 'Gift Cards' at checkout. Don't have enough balance on your gift card or do you have more than one? After entering your first gift card,
you can choose a new payment method again to pay the remaining amount.
Please note: do not enter your gift card as a discount code in the shopping cart.
In addition to our own Marie-Stella-Maris Gift Card, you can also redeem the following cards with us: VVV-Cadeaukaart, BeautyCadeaukaart, YourGift, Winkelcheque, Fashioncheque, Cadeaubon.nl, Het Duurzame Cadeau, Beauty&Fashion Giftcard, De Cadeaukaart and Huis&Tuin Cadeau. Please choose the appropriate option among the gift card options when you pay your order via the payment method 'Gift Cards'.
All information about the Marie-Stella-Maris gift card can be found in the FAQ under "gift cards.
Yes, payments to Marie-Stella-Maris are handled by Mollie. They also handle the payments of several large webshops. They ensure that your transaction is carried out securely. Once the payment is received, the order will be processed immediately by Marie-Stella-Maris and the normal delivery time applies. If you still have questions about the security of Mollie, please visit www.mollie.com.
You can redeem these gift cards with us:
