1. Purpose of this policy

We value honest and transparent customer feedback. Reviews help other users make informed decisions and provide us with important input to improve our products and services.

2. Who can leave a review?

• Only customers who have genuinely purchased or used a product or service through our platform are allowed to submit a review.
• If we have reason to doubt the authenticity of a review, we may request additional information to verify the experience.

3. What we expect from reviews

Reviews must:

• Reflect the reviewer's personal and genuine experience;
• Be respectful, factual, and relevant;
• Not contain personal data of others (e.g. names, phone numbers, email addresses);
• Not include offensive language, hate speech, spam, or promotional content.

4. How we handle reviews

• Reviews are not automatically moderated but may be reviewed manually at random or upon report.
• We reserve the right to remove or edit reviews that violate this policy or applicable laws (see Notice & Takedown policy below).

Notice & takedown policy

1. What is a notice & takedown procedure?

This process allows individuals or entities to notify us of content (such as reviews) that they believe is:

• Unlawful (e.g. defamatory, infringing copyright, hateful, etc.), or
• In violation of our General Terms or Review Policy.

2. How to report inappropriate content

To submit a takedown request, please contact us at customerservice@marie-stella-maris.com and include:

• A clear description or link to the content in question;
• The reason you believe the content is inappropriate;
• Your full name and contact details;
• Any supporting documentation, if applicable.

3. What happens after a report?

• We aim to assess and respond to reports within 5 working days.
• We may contact the reporting party or the reviewer for clarification.
• If we determine that the content violates our policy or legal requirements, we will remove or modify it.
• If the report is unfounded, the content will remain published.

4. Abuse of the notice procedure

Submitting false or misleading claims may lead to legal consequences. We reserve the right to take appropriate action against users who misuse this process to censor legitimate content.